Refund policy

Please note the following before raising claims for refunds of items

Please be informed that all items purchased after 7 days or on-sales and are not eligible for returns or refunds.
We won't give refunds or replace anything that were brought in that were defective or damaged because of carelessness or consumer handling.
Without a purchase receipt or other convincing evidence of purchase from an Aroma Exclusive Perfumes store, products returned will not be reimbursed or replaced.
To confirm consumer allegations, the Product Quality Assurance Unit will examine products with factory defaults.
Online falsehoods and libel that targets the reputation of the Aroma Exclusive Perfumes brand and other products we carry. lawsuit will be involved.
Please try to contact our customer service department via our shops, website, email, social media accounts, or phone number.
Visit our Help Center or the Aroma Exclusive Perfumes customer service site to file a complaint.
Only between 5 and 7 working days are required for the reimbursement of cash excess paid via bank transfers or paystack.
Cash refunds for other explicitly mentioned and authorized causes are only processed and issued within 5 to 7 business days.